One integrator for every layer of your technology stack
AI Solution 365 designs, deploys, secures and supports IT infrastructure, cloud, hosting and disaster recovery, cybersecurity, Industry 4.0 and 5.0, AgriTech and AI automation for Malaysian organisations, with one accountable team from assessment to day-two support.
System integration services
Each service line can be delivered as a project, a managed service, or a maintenance contract. Most customers combine several.
Infrastructure
Desktops, servers, storage, applications, Azure and AWS, Citrix and Omnissa VDI, and networks: designed, deployed, migrated and supported.
- Server & Storage
- Azure
- AWS
- Citrix
- Omnissa
- SD-WAN
Hosting & DR
Managed hosting, immutable backup and recovery, disaster recovery sites and ransomware recovery, with restores tested on schedule.
- Hosting
- Backup
- DRaaS
- Immutable
- Ransomware
Cybersecurity
Firewall, WAF, NTA, NDR, EDR, Open XDR, SIEM and SOC, delivered as projects or as managed security services.
- Firewall
- WAF
- NDR
- EDR
- Open XDR
- SIEM / SOC
Industry 4.0 & 5.0
IoT, robotics, factory automation and AGVs, integrated with your IT and secured from the shop floor up.
- IIoT
- Robotics
- Automation
- AGV / AMR
- OT Security
AgriTech
Sensors, smart irrigation, drones and farm data platforms for plantations, farms and controlled-environment agriculture.
- Smart Farming
- Sensors
- Irrigation
- Drones
- LoRaWAN
AI Automation
AI strategy, custom AI development, AI agents, RAG chatbots, document AI, computer vision and private on-premise LLMs, built, integrated and run for you.
- AI Agents
- RAG
- Document AI
- Computer Vision
- Private LLM
- Copilot
Maintenance & Support
Preventive maintenance, help desk, onsite and remote support, with defined response times and monthly reports.
- Help Desk
- Onsite
- Remote
- Preventive
- 24x7
From assessment to day-two operations
The same delivery method applies whether we are migrating a data centre, rolling out EDR or connecting a production line.
Assess
Site survey, current-state audit and risk review, with a written findings report.
Design
Vendor-neutral architecture, bill of materials and project plan, sized to budget.
Deploy
Installation, configuration and integration by certified engineers.
Migrate
Data and workload migration with tested cut-over and rollback.
Manage & support
Managed services, SOC monitoring and maintenance with agreed response times.
Value added beyond the box
Anyone can resell hardware and licences. The value is in how it is designed, integrated, secured and kept running.
- Vendor-neutral
- We recommend what fits, not what carries the highest margin, and integrate products from multiple vendors into one working solution.
- Security built in
- Every project ships hardened. Infrastructure, OT and AI deployments include security controls and can be monitored by our SOC.
- IT meets OT
- Office IT, factory floor and farm field are handled by one team that understands both networks and machines.
- Local & sovereign
- Malaysian team, Malaysian data options. On-premise and in-country hosting for organisations with data residency needs.
- One contract
- Single point of accountability from design through maintenance, with response times in writing.
Platforms we deploy and support
Support plans
Choose the coverage your systems need. Every plan includes a named account manager and a ticket portal. See maintenance services.
| Plan | Coverage | Response target | Resolution path | Preventive & reporting |
|---|---|---|---|---|
| Standard | 8x5, business days | Next business day | Remote, then onsite | Quarterly |
| Business | 12x6, Mon–Sat | 4 business hours | Remote and onsite | Quarterly + monthly report |
| Critical | 24x7x365 | 1 hour (P1) | Priority onsite dispatch | Monthly + SOC monitoring |
Frequently asked questions
What is a value-added system integrator?
A value-added system integrator designs, supplies, integrates and supports technology from multiple vendors as one working solution. AI Solution 365 adds assessment, deployment, migration, managed services and maintenance around the products, so you deal with one accountable partner.
Which industries do you serve?
We work with enterprises, government agencies and critical infrastructure, manufacturing, plantations and agriculture, healthcare, education and SMEs across Malaysia.
Can you recover our systems after a ransomware attack?
Yes. We run ransomware incident response, restore from clean immutable backups, rebuild affected servers and endpoints, and harden the environment so the same attack path cannot be reused. If you are under attack now, call +60 13-538 7268 immediately.
Do you develop custom AI applications?
Yes. Beyond deploying tools like Microsoft 365 Copilot, we develop custom AI applications, RAG assistants, AI agents that act inside your business systems, document AI and computer vision, including private AI that runs on-premise in Malaysia.
Do you provide managed security services?
Yes. We provide managed firewall, EDR, SIEM and Open XDR monitoring through a 24x7 security operations centre (SOC).
Where are you located and which areas do you cover?
We are based in Malaysia and support customers across Peninsular and East Malaysia, with remote services available regionally.
How do I get a quotation?
Send an enquiry through the form on this page or email us. We usually start with a free consultation and site or environment assessment.
Start with a free consultation
Tell us about your environment and goals. An engineer, not a call centre, will reply within one business day.
- info@aisolution365.my
- Phone
- +60 13-538 7268
- Chat on WhatsApp
- Office
- 22-1, Jalan BK 5a/3b, Bandar Kinrara, 47180 Puchong, Selangor, Malaysia