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AI · AI Automation

AI automation, AI agents and custom AI development for Malaysian organisations

Most teams lose hours a week to copying data between systems, chasing approvals and searching for documents. We find those processes, then design, build and run AI that removes them: assistants grounded on your own documents, agents that act inside your ERP and ticketing systems, and vision models that inspect, count and grade. Data governance and security are built in from day one, and private AI keeps sensitive data in Malaysia.

Capabilities

What we deliver

Workplace AI

Microsoft 365 Copilot & AI assistants

Readiness, permissions clean-up, data governance and rollout of Copilot and other AI assistants, with hands-on user training.

  • Copilot readiness and oversharing review
  • Sensitivity labels and DLP before rollout
  • Prompt training and adoption reporting
Agents

Agentic AI & AI agents

Agents that do the work, not just answer questions: they read and write to your ERP, CRM, HR and ticketing systems through secure APIs, with human approval where it matters.

  • Multi-step agents with tool use
  • Human-in-the-loop approval steps
  • Audit trail of every agent action
Knowledge

RAG assistants & chatbots

Internal knowledge assistants and customer chatbots grounded on your SharePoint, file servers, manuals and databases, with answers that cite the source document.

  • Retrieval-augmented generation (RAG)
  • Web, WhatsApp and Teams channels
  • English, Bahasa Malaysia, Chinese and Tamil
Documents

Intelligent document processing

Extract, validate and post data from invoices, purchase orders, delivery orders, claims, forms and contracts straight into your systems.

  • Invoice-to-PO matching
  • Scanned and handwritten form capture
  • Contract clause extraction and review
Vision

Computer vision

Camera-based AI for defect inspection, counting, safety compliance and crop grading, running on edge devices or servers.

  • Visual quality inspection
  • PPE and safety-zone monitoring
  • Object counting and grading
Sovereign AI

Private & on-premise AI

Open-weight large language models hosted on your own GPU servers or in a Malaysian data centre, for data that must not leave your control.

  • On-premise LLM and GPU sizing
  • Air-gapped deployments
  • Data residency for PDPA and sector rules
Use cases

AI automation use cases by department and industry

Proven patterns we adapt to your processes and data. Each can start as a pilot.

Finance

Accounts payable automation

Invoices arrive by email, are read by document AI, matched to the PO and goods receipt, and posted to the ERP. Only exceptions reach a person.

Customer service

Multilingual customer chatbot

A WhatsApp and web assistant answers product, order and billing questions in four languages and hands over to staff with the full conversation.

HR

HR policy and onboarding assistant

Staff ask about leave, claims and benefits in plain language and get answers cited from the current handbook; new joiners get a guided onboarding checklist.

Sales

Proposal and tender drafting

An assistant drafts proposals and tender responses from past winning bids, product sheets and compliance documents for the team to review.

IT operations

Help desk ticket triage

An agent classifies and routes tickets, suggests fixes from past resolutions, and completes routine requests such as password resets and access requests.

Cybersecurity

SOC alert triage agent

An AI analyst enriches XDR and SIEM alerts, summarises the incident timeline, and drafts the response for the SOC analyst to approve.

Manufacturing

Visual defect inspection

Cameras on the line flag scratches, misalignment and missing parts in real time and log images for quality traceability.

Manufacturing

Predictive maintenance

Models learn normal vibration, temperature and current patterns from IoT sensors and warn before a machine fails.

Agriculture

Crop health and fruit grading

Drone and phone images detect pests and disease early; vision models help grade oil palm fresh fruit bunches for ripeness.

Legal & compliance

Contract review

AI extracts key clauses, dates and obligations, and flags terms that differ from your standard positions.

Management

Meeting minutes and action tracking

Meetings are transcribed and summarised into decisions and actions, which are pushed to the task tracker with owners and due dates.

Public sector

Correspondence and document classification

Incoming letters and forms are classified, routed and answered with drafted replies in Bahasa Malaysia or English.

AI development

Custom AI development and integration

When an off-the-shelf tool does not fit, our developers build it: from a single API integration to a full agentic application, secured and documented.

Custom AI applications
Web and mobile apps with AI at the core: assistants, copilots for your own systems, and AI features inside existing applications.
LLM integration & APIs
Connect Azure OpenAI, Anthropic Claude, Google Gemini or open-weight models to your applications through secure, metered APIs.
Agent tooling & MCP
Model Context Protocol (MCP) servers and tool connectors that let AI agents use your ERP, CRM, databases and ticketing safely.
RAG pipelines
Document ingestion, chunking, embeddings, vector search and access-controlled retrieval, so users only see answers from files they may open.
Fine-tuning & evaluation
Domain tuning of models on your data, with evaluation test sets that measure accuracy before anything goes live.
Computer vision models
Dataset labelling, model training and edge deployment for inspection, counting and grading tasks.
Speech & language
Transcription, meeting minutes and translation across English, Bahasa Malaysia, Chinese and Tamil.
LLMOps & AI security
Monitoring, cost control, guardrails, prompt-injection testing and data-leakage controls, backed by our cybersecurity team.
AI services

From first workshop to managed AI

Strategy, pilot, production build, adoption and ongoing operation, delivered by one team.

  1. Discover

    Workshop to list repetitive processes and score each by value, effort and data readiness.

  2. Pilot

    A working proof of concept on real data, measured against agreed success criteria.

  3. Build

    Production build, integration with your systems, security review and user acceptance testing.

  4. Adopt

    Training, change management and usage reporting so people actually use it.

  5. Operate

    Managed AI: monitoring, model updates, cost control and continuous improvement.

Outcomes

What you get

Time back

Hours returned to staff each week from automated routine tasks.

Accuracy

Fewer re-keying errors in finance, HR and operations.

Control

Governed, auditable AI, with private on-premise options when data must stay in Malaysia.

FAQ

AI Automation questions

Where should we start with AI?

Start with a discovery workshop. We list repetitive processes, score them on value, effort and data readiness, and deliver one quick-win pilot on real data before any large investment.

Can you build custom AI applications and agents, not just deploy Copilot?

Yes. We develop custom AI applications, RAG assistants and agents that connect to your ERP, CRM, HR and ticketing systems, and we integrate AI into your existing applications through APIs.

Which AI models do you work with?

We work with commercial models such as Azure OpenAI, Anthropic Claude and Google Gemini, and with open-weight models such as Llama, Qwen and Mistral that can run on your own servers. We choose per use case on accuracy, cost and data residency.

Can AI run without sending our data overseas?

Yes. We deploy private AI on-premise or in a Malaysian data centre, including fully air-gapped setups, so sensitive data stays under your control.

How do you keep AI secure and compliant?

Access-controlled retrieval, data loss prevention, prompt-injection testing, audit logs and human approval for sensitive actions. We align governance with PDPA, Malaysia's National Guidelines on AI Governance and Ethics, and ISO/IEC 42001.

Is Microsoft 365 Copilot safe for our data?

Copilot respects existing permissions, so we review and tighten file sharing and sensitivity labels before rollout to stop it surfacing files people should not see.

Tell us what you need to build, secure or support.

Book a free consultation
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